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  • Reopening

We are open and following the guidelines from the state of nH and the CDC


First and foremost, the safety, and health of our guests, staff members, and community is our number one priority. Below are new policies, operating procedures, and how this may effect some of our amenities.
 

For our Guests


We want our guests to feel comfortable knowing that we are doing everything we can to provide a safe environment during your stay. We want you to enjoy your time in the area and not spend your time worrying about your surroundings. Take a look at a video we put together about our safety protocol: Click Here 
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Housekeeping:

  1. Blankets have been removed from the rooms. Beds will be triple sheeted and include a duvet. This way every piece of linen can be laundered and replaced between guests (duvet's, mattress pads, and pillow covers included).
Extra pillows and linens have been removed from the rooms but will be available upon request.
 Printed materials such as note pads and area guides have been removed from the rooms.
Upon departure, rooms will be stripped of all linens and every surface will be disinfected using a combination of special backpack sprayers and disinfectants.
Normal housekeeping services will not be provided during your stay in order to limit who is accessing your room. If anyone needs towels replaced or trash removed they can contact the front desk to make arrangements. 
Common areas will be cleaned on a regular schedule every 2 hours by a designated team using a combination of Backpack Sprayers and disinfectant cleaning products.
 

Check-in/Check-out

Room Key Cards sanitized between use.

Anyone traveling from outside of New England will be asked to certify that the following statement is true:

"All the person (s) staying at the lodging facility remained at a home for at least 14-days before arriving in New Hampshire, only going out for essential items and when outside of the home maintaining social distancing and wearing face masks when within less than 6 feet of another person during this 14-day "quarantine".


Email receipts upon departure.

Common Areas:
We ask that guests wear face coverings while in common areas.
Practice Social Distancing guidelines as much as possible.
No gatherings of more than 6 people in any one area.
Elevator use restricted to either 2-guests or 1-family at a time. Please use the stairs whenever possible.
Signs will be posted reminding guests of these policies.

Dinning:
Initially, we will be opening our Black Diamond Grille for Breakfast and Lunch only. Our Tap House restaurant is closed at this time.
Limited seating will be available on the pool deck adjacent to the grille.
All items will be made to-go.

Pool and Fitness Center
Currently open everyday. Hours each day may vary due to current staffing limitations. 

Game Room: Closed due to the size of the space and the inability to social distance.
Playground: Closed
 
Our Staff Members
Staff will be screened each day prior to working including a temperature check.
Staff have undergone training on safety and sanitation protocols, and the proper use of PPE's.
Frequent hand washing and use of hand sanitizer.
Disinfecting all high-touch areas.
Use of Face Coverings whenever social distancing is not possible.
Follow strict guidelines and accountability on room cleaning standards.

Book your summer getaway with confidence
New Cancelation Policy:
For reservation arriving anytime before September 30, 2020, Cancel anytime up to 8-days prior to arrival and receive a full refund of any deposits paid. If you cancel 7-3 days prior to arrival you will receive a refund less a $50 booking fee, and cancelations 2-days or less prior to arrival will be charged the full value of the reservation.